Privacy Policy

Jones & Redfearn (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website https://jonesandredfearn.ae (the “Site”).

By using this website, you agree to the terms of this Privacy Policy.

1. Information We Collect

- Contact information such as name, email address, phone number and enquiry details submitted via forms
- Technical data including IP address, browser type, operating system, device identifiers and website usage data
- Marketing and advertising data including interactions with our ads, website behaviour, and conversion events

We may collect and process the following personal data:

- Lead data submitted via Facebook or Instagram Lead Ads

2. How We Use Your Information

We use your personal data to:
- Respond to enquiries and provide property-related services
- Improve our website and user experience
- Monitor website performance and visitor behaviour
- Deliver relevant advertising and measure campaign effectiveness
- Follow up on enquiries submitted via online forms or lead ads
- Comply with legal and regulatory obligations

3. Facebook / Meta Advertising and Tracking

We use Meta advertising tools, including the Meta Pixel, to deliver targeted advertising and measure the effectiveness of our marketing campaigns.

This means that when you visit our website, information about your activity (such as pages visited, actions taken, and device information) may be shared with Meta Platforms Ireland Ltd.

Meta may use this information to:

Show you relevant ads on Facebook and Instagram
Measure ad performance and conversions
Build audience insights for advertising purposes

We do not receive personally identifiable information from Meta unless you submit it directly (for example via a lead form).

4. Lawful Basis for Processing

Under UK GDPR and EU GDPR, we rely on the following lawful bases:

Consent for cookies, tracking technologies, and marketing activity
Legitimate interests to improve our services and promote our business (where appropriate)
Contractual necessity when responding to enquiries
Legal obligation where required

You can withdraw consent at any time via our cookie settings.

5. Cookies and Consent

Our website uses cookies and similar technologies for functionality, analytics, and advertising.

Advertising and tracking cookies (including Meta Pixel) will not be activated unless you provide consent
You can manage or withdraw consent at any time via our cookie banner or browser settings

For more details, please refer to our Cookie Policy (if applicable).

6. Facebook and Instagram Lead Ads

If you submit your information through a Facebook or Instagram Lead Ad:

We collect the data you provide (such as name, email, phone number)
Your data is used to contact you regarding your enquiry
The data is processed in accordance with this Privacy Policy
Facebook also processes your data under their own privacy policies

We do not sell or share lead data with third parties unrelated to your enquiry.

7. Data Sharing

We may share your data with:

Marketing and analytics platforms (such as Meta)
Website hosting and IT service providers
Professional advisers where required by law

All third parties are required to handle your data securely and in compliance with data protection laws.

4. Sharing Your Information

We do not sell or rent your personal data. We may share your data with:

Service providers who assist us with email communications and sales under confidentiality agreements.
Regulatory authorities, if required by law or for legal processes.

8. International Data Transfers

Some service providers may process data outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by regulators.

9. Data Retention

We retain personal data only for as long as necessary:

To fulfil the purposes outlined in this policy
To comply with legal or regulatory requirements

You may request deletion of your data at any time.

10. Your Rights

Under UK GDPR and EU GDPR, you have the right to:

Access your personal data
Request correction or deletion
Object to processing or profiling
Withdraw consent at any time
Request data portability
Lodge a complaint with the Information Commissioner’s Office (ICO) or your local supervisory authority

To exercise your rights, contact us using the details below.

11. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Jones & Redfearn
Email: [email protected]
Phone: +971 58 537 9150‬

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.